Customer Service Center | Inbound Team Lead with Malay Language

Bosch Global Software Technologies Company Limited

Lead and manage daily inbound customer service operations. Coach, motivate, and develop Customer Service Agents. Monitor team performance, quality, productivity, and SLA/KPI achievement. Handle customer escalations, improve service quality Ensure compliance with operational processes and quality standards. Manage workforce planning, operational reporting, onboarding, and training support activities.

This is a summary. The full description and the application form are on VietnamWorks.